FABRIC: Small stains or spills, address them immediately to prevent them from setting into the fabric. Blot the stain with a clean cloth or paper towel, working from the outside in to avoid spreading the stain. When cleaning the stain, use a clean cloth or sponge dampened with the cleaning solution. Avoid scrubbing vigorously, as this can damage the fabric or push the stain deeper into the fibers. Instead, gently blot the stain until it lifts. Allow the fabric to air dry completely. Avoid using a hairdryer or applying direct heat, as it can shrink or damage the fabric
EPOXY: Prepare a cleaning solution by mixing mild dish soap or a gentle liquid cleaner with warm water. Use a soft cloth or sponge to apply the soapy water to the epoxy-coated metal surface. Gently wipe the surface to remove dirt and grime. Avoid abrasive materials, abrasive sponges, steel wool, or harsh brushes as they can scratch the surface and damage the epoxy finish. Refrain from using strong chemicals, solvents, or bleach, as they can harm the epoxy coating.
How do you define and categorized the used items by grade?
GRADE A: Like New – Pristine condition, no visible wear, scratches, or damage GRADE B: Excellent – Minimal signs of wear and tear, minor scratches or imperfections GRADE C: Good – Moderate wear, visible signs of use, small scratches, dents, or fading, good overall condition and fully functional GRADE D: Fair – Noticeable wear, scratches, dents, some structural issues, is usable, it may require some repairs or refurbishment GRADE E: Poor – Heavily worn, damaged, or broken, requiring significant repairs or restoration to make it usable
Do you offer a warranty on your furniture products?
Yes, we take pride in the quality of our furniture and offer a warranty to cover any manufacturing defects. The warranty period and coverage details are specified on the product page. If you encounter any issues, please contact our customer support team, and they will be happy to assist you.
What are the shipping and delivery options available?
We provide various shipping and delivery options to accommodate your preferences. Standard shipping is available for free, with estimated delivery times mentioned during the checkout process. Additionally, we offer expedited delivery for customers who require their furniture sooner.
How do I care for and maintain the furniture?
Proper care is essential to keep your furniture looking its best. For detailed care instructions, please refer to the user manual provided with your purchase. In general, we recommend regular dusting and avoiding harsh cleaning agents to preserve the furniture’s appearance.
Can I customize the color and finish of the furniture?
Absolutely! We offer a range of color options and finishes to suit your personal style and match your existing decor. Simply browse through our customization options while placing your order.
What materials are used to create this furniture product?
Our furniture is crafted using high-quality materials, including sustainably sourced wood, durable metal frames, and premium upholstery fabrics. We prioritize quality to ensure long-lasting and stylish pieces for your home.
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CHAI & CHAI TRADING SDN BHD
No.K20-24, Jalan Ipoh, Batu 4 1/2 51200 Kuala Lumpur, Malaysia
HOTLINE: +603 – 6252 6811
Tel : +6(03) 6252 9811 / +6(03) 6252 0811
HP : +6012-332 5334 (Bobby)
HP : +6012-231 7487 (William)
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